1. Introduction

This document outlines our refund and cancellation policies at My Marbella Hen Party. We understand that sometimes plans change unexpectedly, and we’re here to support you throughout the process. Please read the following terms carefully to understand our procedures, your responsibilities, and our commitment to maintaining transparency and service quality.

2. Definitions

To ensure clarity and consistency in our policy, please familiarize yourself with the following terms:

• “We”, “Us”, “Our” refers to My Marbella Hen Party.

• “You”, “Your”, “Client” refers to the individual or group booking the service.

• “Supplier” refers to any third-party provider (boats, venues, entertainers, caterers, etc.) contracted through our agency.

• “Booking” refers to any service or experience reserved via My Marbella Hen Party.

• “Lead Customer” refers to the person responsible for handling the group’s booking and communication with us.

  
  

3. General Refund Conditions

All cancellation and amendment requests must be sent in writing via email and are only considered valid once we acknowledge your request in writing.

• Deposits are non-refundable, unless otherwise stated.

• Refunds for additional payments depend on the timing and reason for cancellation.

• We will always try to support you in rescheduling or adapting your booking wherever possible before proceeding to a cancellation.

4. Cancellation by the Client

If you need to cancel your booking, please notify us via email as early as possible. The applicable refund depends on how far in advance the cancellation is made:

• More than 60 days before your event:

  Only the deposit is retained (non-refundable). No further charges will apply.

• Between 30 and 60 days before your event:

  Up to 50% of the total booking cost (including the deposit) may be retained.

• Less than 30 days before your event:

  We reserve the right to retain 100% of the booking cost. This is due to prior commitments made with suppliers and resources allocated to your event.

💡 We strongly recommend obtaining travel or event insurance to cover unexpected cancellations.

5. Amendments by the Client

We will always try to accommodate changes to your booking. To request a change:

• Send us an email with your request.

• Wait for our written confirmation before assuming any change is accepted.

Fees may apply depending on timing and supplier flexibility:

• More than 30 days before your event: Minor administrative fees may apply.

• Less than 30 days before your event: Higher fees or restrictions may occur due to locked-in supplier arrangements.

6. Cancellations or Changes by the Company

In rare cases where we or our suppliers must cancel or significantly alter your booking due to unforeseen circumstances, we will:

• Offer a similar-quality alternative, or

• Allow you to reschedule without fees, or

• Provide a full refund if no suitable option exists.

Please note: Minor changes, such as adjustments in timing, do not qualify for a full refund.

7. No-Shows & Guest Changes

• No-shows or late arrivals will not be refunded. Suppliers are paid in advance based on your booking.

• If fewer guests attend than originally booked, we cannot refund those absences, as logistics and resources are based on the final confirmed guest count.

8. Weather-Related Cancellations

Some services may be affected by severe weather (e.g., boat parties). If a supplier determines cancellation is necessary:

• We will try to reschedule at no extra cost.

• If rescheduling is not possible, a refund minus a 3% admin fee may be offered.

⚠️ Cloudy or rainy weather does not count as valid grounds for cancellation or refund.

9. Refund Process & Timelines

If eligible, refunds will be processed within 10–15 business days of written cancellation confirmation. All refunds will be made via the original payment method, unless agreed otherwise.

Please note: Bank processing times may vary, and delays beyond our control may occasionally occur.

10. Contact Us

For any questions, or to request a cancellation or change, please contact us:

📧 Email: info@mymarbellahenparty.com

📱 WhatsApp: [+34 XXX XXX XXX]

At My Marbella Hen Party, we are committed to balancing flexibility with fairness. Our policies are designed to protect both you and the high-quality experiences we coordinate with our trusted partners. We deeply appreciate your trust in us.